Skip to content

Insufficient Permissions to download CSV Report#

At the moment, there is no access to the "Reporting" view provided to customers. To download a report, you can use the "Discover" view.

However, you may face this issue when trying to download the CSV :

image

This could happen because you are not in the correct tenant or you chose the wrong logs index-pattern

To be able to download the CSV report, follow the next steps :

  1. Select the correct tenant (this shouldn't be Global)

  2. Go to "Tenants" on the right-hand menu of Kibana

  3. Click on your tenant name and click on "Switch Tenants"

image

  1. Click on "Choose from custom" and write the name of your project

image

  1. In Discover, make sure you select the logs of the actual project. It won't work for general logs like "router-logs-" or "application-logs-", it has to be for e.g. "router-logs-projectx-" or "application-logs-projectx-"

  2. Save the search to be able to download the report

image

  1. From the same page, go to the field called "Reporting" and click on "Generate CSV" and then it will download a report with the data.

image

If you have further questions regarding this topic contact support.